Get started with Reach
Prepare your outreach workspace, connect a sender and take a campaign from audience selection to reply handling.
Connect and manage sender accounts
Connect an authorized Reach mailbox, prepare its identity and signature, and resolve connection or tracking issues before launch.
Set sending preferences and email identity
Configure Reach delivery defaults, rate guardrails, legal identity and branding, and understand when campaign settings take precedence.
Manage prospects and CSV imports
Import reusable Reach prospects, map fields, refine audience filters and distinguish page selection from all matching contacts.
Create templates and map variables
Organize reusable Reach templates, prepare sender ownership and follow-ups, and preview resolved variables before campaign use.
Build and review a campaign
Complete the five-step Reach campaign builder with the intended audience, message, sender, schedule and governed final action.
Schedule campaigns and follow-up sequences
Choose a timezone and sending window, configure conditional follow-ups, and monitor the sequence without confusing scheduled work with delivery.
Approve, monitor and recover campaigns
Understand drafts, approval, sending states and eligible recovery actions before changing or retrying Reach campaign delivery.
Use AI writing and recipient personalization
Prepare grounded AI writing instructions, review recipient-specific copies and understand the difference between writing assistance and approval.
Review conversations and send replies
Find Reach replies, inspect complete conversation context, review lead intent and respond through the correct sender with human oversight.
Manage suppression and blocked domains
Review why outreach is blocked, add deliberate restrictions and distinguish suppression removal from deletion of a prospect.
Read campaign analytics
Compare initial-send delivery and unique engagement over a consistent reporting period, then inspect the relevant campaign.
Investigate delivery health and issues
Use Reach health, performance, reputation and activity views to diagnose delivery problems without treating acceptance as inbox placement.
Test monitored inbox placement
Configure authorized readable monitoring inboxes, run an intentional sample probe and interpret observed inbox placement within its limits.