Official documentation

Reach

Start with sender and audience setup, build reviewed campaigns, handle replies and investigate delivery health.

Get started with Reach

Prepare your outreach workspace, connect a sender and take a campaign from audience selection to reply handling.

Connect an authorized Reach mailbox, prepare its identity and signature, and resolve connection or tracking issues before launch.

Configure Reach delivery defaults, rate guardrails, legal identity and branding, and understand when campaign settings take precedence.

Import reusable Reach prospects, map fields, refine audience filters and distinguish page selection from all matching contacts.

Organize reusable Reach templates, prepare sender ownership and follow-ups, and preview resolved variables before campaign use.

Complete the five-step Reach campaign builder with the intended audience, message, sender, schedule and governed final action.

Choose a timezone and sending window, configure conditional follow-ups, and monitor the sequence without confusing scheduled work with delivery.

Understand drafts, approval, sending states and eligible recovery actions before changing or retrying Reach campaign delivery.

Prepare grounded AI writing instructions, review recipient-specific copies and understand the difference between writing assistance and approval.

Find Reach replies, inspect complete conversation context, review lead intent and respond through the correct sender with human oversight.

Review why outreach is blocked, add deliberate restrictions and distinguish suppression removal from deletion of a prospect.

Compare initial-send delivery and unique engagement over a consistent reporting period, then inspect the relevant campaign.

Use Reach health, performance, reputation and activity views to diagnose delivery problems without treating acceptance as inbox placement.

Configure authorized readable monitoring inboxes, run an intentional sample probe and interpret observed inbox placement within its limits.