Workspace activity and recipient preferences
Open Workspace settings → Notifications to manage workspace notifications with administrative access. The page shows notification volume, delivery rate, failed delivery and scheduled notifications for the current filters.
Personal notification preferences are managed in Profile. A workspace delivery setting and a person’s channel preference serve different purposes; configuring a channel does not guarantee that every recipient will receive every message.
Create a notification
- Select New notification and enter a clear title and message.
- Choose the available category, module, severity and priority that describe the operational message.
- Select the intended channels and audience. Review the recipients before sending.
- Add an appropriate action destination only when recipients need it. Set scheduling and expiry where applicable.
- Submit the notification and review its activity record and delivery outcome.
Review content, audience and channel choices before submitting. This capture is an empty draft; no message was sent.
Review activity
Use the activity filters and pagination to inspect relevant records rather than treating summary totals as an individual message outcome. Refresh the page to review updated delivery information.
Bulk and row-level actions apply only to eligible records. A scheduled notification is waiting for its scheduled delivery; it is not evidence of a completed delivery.
Use filters to isolate relevant delivery records. The demo has no matching notifications in this view.
Keep messages purposeful
- Use the smallest audience that needs the information.
- Avoid credentials, unnecessary personal data and sensitive information in message bodies.
- An action destination should be appropriate for the recipients’ access and device.
If recipients do not receive a message
Check scheduling, expiry, audience, channel configuration and the visible recipient delivery status. Resolve the underlying issue before using an eligible retry action.
If creating notifications is unavailable, ask a workspace administrator. Recipients can review their own preferences in Profile without changing workspace-wide settings.
Related guides
Ask your workspace administrator for access or contact support with the page name and a sanitized error message.