Availability and requirements
This managed connector is not currently available for live use. Setup documentation is ready; provider sandbox verification is pending. Use a separate test store when the test environment is available.
Store credentials and permissions
- Shopify: use the canonical myshopify.com store URL, an Admin access token and the matching app client secret for native webhook signing. Grant order and product read access; grant product/inventory write access only when enabling approved publication. Older order history requires the store’s additional historical-order permission. The connector uses the supported Shopify 2026-07 API version; version changes require review.
Connect and route the store
- Create a Shopify connection for the intended store and environment. In Provider setup, verify the store credentials and matching signing secret. Pause an active connection before replacing credentials.
- Approve product and variant mappings. Configure accounts, invoice authority and optional Supply routing. Map exact Shopify tax titles to approved tax components/rates. Configure a separately approved shipping service when shipping is charged.
- Register store webhooks in Provider setup. Shopify uses native signed webhooks and the managed connection; it does not require a WordPress plugin or a downloadable delivery plugin.
Payments, refunds and stock
- Guest buyers without a stable customer ID remain order-scoped to prevent merging unrelated customers.
- Deleting a store order does not prove cancellation. Paid/posted changes require accounting review.
- Physical financial refunds do not automatically restock goods. Supply returns and quality checks remain separate. Partial physical fulfillment requires the governed stock workflow.
- Unusual tax rounding, unsupported pricing, gateway splits or missing foreign-exchange evidence require reviewed canonical events. Provider payouts continue through the documented settlement contract.
- Indian GST component mappings require the approved combined Ledger tax rate, HSN/SAC and place of supply. The provider destination must match the configured place of supply. Multi-region or ambiguous tax treatment enters review instead of silently applying another region’s tax.
- Subscription apps or specialized gateways may need their developer to send canonical subscription, currency, settlement and refund events. An order status alone is not proof of each gateway capture.
- Before live use, test webhook signatures, discounts and shipping, tax-bearing orders, partial/full refunds, missed notifications, backfill resume and revoked credentials. Shopify sandbox verification remains pending.
Recovery and acceptance checks
Review final event outcomes after queue acceptance. Test missed notifications, backfill resume, duplicate delivery and credential revocation before activating a live store.
- Test orders, individual captures, cancellation, credits and refunds. Verify that each refund matches the recorded payment and distinguish a credit from confirmed gateway cash movement.
- Use Provider delivery & recovery to inspect failed jobs. Correct configuration before entering an audit reason and retrying. Use order/catalog backfill for missed notifications; verify accounting outcomes after queue acceptance.
Related guides
Need help with this workspace?
Ask your workspace administrator for access or contact support with the page name and a sanitized error message.